> For the complete documentation index, see [llms.txt](https://lifesteal-1.gitbook.io/lifesteal/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://lifesteal-1.gitbook.io/lifesteal/lifesteal-en/discord/how-to-open-a-discord-ticket.md). # How to open a Discord ticket ## 🎫 LifeSteal Dungeon Support Tickets ### 1️⃣ Normal Tickets – γ€ŽπŸ“©γ€tickets Normal tickets are intended for standard requests and regular support. #### πŸ”Ή Step 1 – Open a ticket 1. Join the Discord server: [LifeSteal Discord](https://discord.gg/3vMguzZFbJ) 2. Go to the channel [**`γ€ŽπŸ“©γ€tickets`**](https://discord.com/channels/1331635184839430215/1331635185435021428) 3. Click the button `Please select the reason for your ticket.` > πŸ’‘ A private channel will be automatically created between you and the staff. #### πŸ”Ή Step 2 – Choose a reason For normal tickets, the reasons are **fixed** : * πŸ’° Request a Refund * βš”οΈ Report a Player * βš–οΈ Appeal a Sanction * 🐞 Report a Bug * πŸŽ–οΈ Request a Rank * πŸ›’ Shop Issue * 🀝 Partnership * πŸ’‘ Suggestion * ❓ Question * πŸ§‘β€πŸ’» Recruitment * πŸ“Œ Other... #### πŸ”Ή Step 3 – Normal ticket rules * πŸ“Œ The **LifeSteal Rules** apply in all tickets * 🚫 Abusive mentions or spam will be sanctioned * ⏳ If the ticket remains unanswered for more than 24 hours, it will be deleted * ❌ Opening multiple tickets for the same issue is prohibited #### πŸ”Ή Step 4 – Wait for a response * The staff will respond in your private channel as soon as possible * Be patient and do not spam the ticket *** ### 2️⃣ Priority Tickets – γ€ŽπŸ“©γ€priority-tickets Priority tickets are intended for players who have a **rank.**\ They benefit from **priority assistance**. #### πŸ”Ή Step 1 – Open a priority ticket 1. Join the Discord server: [LifeSteal Discord](https://discord.gg/3vMguzZFbJ) 2. Go to the channel [**`γ€ŽπŸ“©γ€priority-tickets`**](https://discord.com/channels/1331635184839430215/1422312038264475731) 3. Click the button **"Create a ticket"** > πŸ’‘ A private channel will be automatically created between you and the staff. #### πŸ”Ή Step 2 – Fill out the form For priority tickets, players must **fill in the reason themselves** in the popup form and **provide their required Minecraft username**.\ Clearly explain your problem or request. #### πŸ”Ή Step 3 – Priority ticket rules * πŸ“Œ The **LifeSteal Rules** also apply * 🚫 Abusive mentions or spam will be sanctioned * ⏳ If the ticket remains unanswered for more than 24 hours, it will be deleted * ❌ Opening multiple tickets for the same issue is prohibited #### πŸ”Ή Step 4 – Wait for a response * Priority tickets are handled **before normal tickets** * The staff will respond to you in your private channel * Be patient and do not spam the ticket *** 🎯 **General tip** * So the staff can help you quickly, fill out the form with **all necessary information**, be polite and follow the rules. * A well-filled ticket = faster and more effective response ⚑ --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://lifesteal-1.gitbook.io/lifesteal/lifesteal-en/discord/how-to-open-a-discord-ticket.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.